FAQ
Our frequently asked questions page has the answers to most of your questions. If you can’t find the answers to your questions here, please send A Familiar Face a message, here.
What is a lifestyle management service?
Lifestyle management services are the solution to balancing work and home. We can advise and help you arrange, plan or organize anything that you do not have the time or the patience to do yourself. We are a personal assistant, personal shopper, consultant, an errand runner, and are capable of handling a wide array of tasks allowing our clients to enjoy more time to do the things they value most.
What makes A Familiar Face different from other companies?
A Familiar Face provides personalized one on one services at an affordable price. Our goal is to complete the job as you would personally like it done. We learn your preferences and are committed to making your life easier.
What are the benefits of hiring A Familiar Face?
Not everyone requires full or part-time help. Sometimes, all you need is someone to handle the extras so you have more time to handle more important responsibilities, do the things you do best, or just relax and enjoy your life.
Isn’t it more expensive to use lifestyle management services?
When comparing our rates to the cost of your time, loss of business opportunity, the money you save in sourcing the best rates for products or services, or the stress of not being able to accomplish all of your tasks, you will see that a lifestyle management service is surprisingly affordable.
How does payment work?
We respectfully request payment at time of services rendered. We accept cheques and cash.
Can A Familiar Face really arrange anything?
Yes, anything that is in our realm of possibilities… and if we cannot perform the service for you, we will quickly and efficiently find the best resource for the job.
How much do you charge?
We offer our services by the hour not by the service. For example, if we can do 2 or more services in an hour there would only be a one-hour charge. We bill a minimum 1/2-hour charge and then in 15 minute increments thereafter. All prices have GST added to the prices quoted for all applicable service charges. Costs for travel within Brandon included in the price.
How do I schedule your services?
Contact us via our website info@afamiliarface.ca or call us at (204) 724-3577 to determine how A Familiar Face can best serve you. We will create a schedule that works best for you. We prefer at least 24 hours’ notice for any given task – but we realize that we don’t live in a 9-5 world, and that emergencies happen so we will do everything we can to accommodate an urgent request. At your request we will provide an estimate of the time and cost required to complete the task before proceeding.
Do I provide your company keys to my home?
Yes, for services such as delivering groceries, pet sitting, property management or any other service you may need when not at home, you will provide us with a copy of your house keys along with a signed Key Release Form.
Is your company bonded and insured?
Yes. A Familiar Face is bonded and insured.
Are materials, products and additional services included in your hourly rate?
No. The client is responsible for paying all additional charges on top of the hourly rate. Before services are provided and/or products are purchased, the client must provide a cash deposit.
How will I know what the additional service charges are?
A Familiar Face will provide receipts for all hourly charges and all additional service charges within 1 business day after completion of service.
Do you have a Privacy Policy?
All personal information collected by A Familiar Face will remain confidential. We do not sell or share any information about our clients. We are discreet and confidential about our dealings with our clients.
Read our Privacy Policy here.
My work is very time consuming and I travel frequently. Do you have someone available to do errands such as pick up dry-cleaning, schedule appointments, pick up mail, and stock my fridge upon my return?
Yes. We can take care of all your needs. We would be happy to customize an estimate for your specific requirements. Visit our contact page and provide us with the details about your request.
I have a home that I leave vacant from time to time. Would you be able to maintain the property?
Yes, we assist with monitoring your property while you are not at home. In the event of a natural disaster or emergency of any kind, we are only a phone call away to ensure that your home is secure.
Can I buy Gift Certificates?
Yes. Give the gift of time! What a great gift idea for new mothers, someone recovering after an illness/surgery, a frequent traveler, a stressed-out spouse, a special friend that needs some organizational help or someone you think would like some extra time to enjoy life. Gift certificates make the perfect gift of time and are a wonderful way of saying “thank you,” to your family, friends, employees and clients, and are welcome any time.
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